Payment/Pick-up

Payment
On the fall of the auctioneer’s hammer, title to the property immediately transfers to the successful bidder who, in turn, becomes the buyer. Rago’s sends all winning bidders invoices and information about shipping options, by e-mail or post, within 48 hours on an auction. Buyer payment (purchase price plus the buyer’s premium and applicable taxes) is due immediately upon receipt of invoice. Rago’s accepts cash (in-house bidding/pick-up only), wire transfers, checks, money orders, Visa, MasterCard, Discover and PayPal. For more information, see the Terms of Sale. If you have a question about your invoice, please call us immediately. We will explain or correct immediately if there is a problem.

Pick-up or Shipment of Your Property
As the buyer, you are responsible for the pick up or shipment of the property you’ve purchased. Most auction houses leave all the details to you. Not Rago’s. Our shipping department is available to assist you: providing quotes, arranging for transport or, if you prefer, scheduling a pick-up by someone of your choosing.

All property must be paid for and removed from the Rago Arts & Auction Center within 30 business days of the auction unless special arrangements are agreed upon in writing to avoid fees. For more details see our Terms of Sale.

Shipping small items by common carrier: We have secured the services of Masterpiece Shipping to take care of the packaging and shipping of all items that can be sent by UPS, FedEx, DHL or USPS. Items are released from the auction house to Masterpiece, with your permission, after your invoice payment has been received. Shipping quotes can be provided by Masterpiece for your approval before shipment occurs. For additional information or questions about shipping small items please contact Karen Davies.

Shipping larger items by freight: Larger items (for example: furniture, bulky or odd shaped items) exceed allowable dimensions or weight restrictions of UPS, FedEx and similar carriers. The auction house can arrange delivery by freight almost anywhere in the United States and worldwide. Depending on the location, these deliveries may be handled by Rago or negotiated with several freight companies that we recommend. We are also happy to work with the freight company of your choosing. Please keep in mind that delivery of these types of items can be an expensive proposition and we urge you to consider this before bidding. For additional information or questions about shipping large items by freight carriers, please contact Todd Wallace

Shipping quotes prior to auction: Rago’s and its third-party providers are happy to provide shipping quotes. We highly recommend getting shipping quotes for large or heavy objects prior to the auction during preview week. For smalls that will ship by common carrier (UPS, FedEx, DHL or USPS) we recommend getting an exact quote from Masterpiece Shipping after it actually has your merchandise in hand. Their staff will contact you by email with the exact amount of your shipping charges. If for some reason this amount is not acceptable to you, the merchandise will be returned to the auction house and you can make alternative arrangements.

Pick up at Rago’s: Please notify us 24 hours in advance of the pick up and note that there are no pick-ups between 12:00 – 1:00 p.m. New Jersey sales tax of 7% must be added to your invoice when picking up merchandise at the Auction House unless a resale number is on file. Directions. Office Hours.


Other Frequently Asked Questions

May I use one check to pay for the invoice and shipping charges?
We wish we could accommodate this, but payment for your invoice and shipping charges are two separate transactions. Once your invoice is paid, the shipping process begins. A separate credit card payment to the shipping company will be necessary.

Do I need to pick up the merchandise in person or can I send someone in my place?
You can send someone to pick up your purchase as long as you have notified the auction house of this in advance and your agent signs our paperwork at the time of the pick-up.

Will I be charged tax for picking up the item at the Auction House?
Yes, a 7% New Jersey sales tax must be added to your invoice if you come to the auction house to pick up your merchandise. This tax will be waived if you have a resale number. You must complete the proper documentation with this I.D. number in order to avoid the sales tax charge.

Do I need to pay for insurance coverage for the items in shipment?
We highly recommend insuring your items for their full value during shipping. If you choose to waive the insurance coverage, we require a signed waiver from you stating that you accept full liability for any damage that may occur in shipment.

What happens if my item is damaged during shipment?
It is a rare occurrence, but if your item arrives damaged it is imperative that you keep all packaging materials. Notify the auction house immediately. Taking photographs of the damage to the box as well as the item is also suggested. A representative from the shipping company will make an appointment to come and inspect the damage and begin the claim process.

If you have any other questions about how to bid and buy with us, please call us at (609) 397-9374 or email us.