Take Possession

As the buyer, you are responsible for the pick up or shipment of the property you’ve purchased.
 
Rago’s and its third-party providers provide shipping quotes. We highly recommend getting quotes during preview week for large or heavy objects. For smalls that will ship by common carrier (UPS, FedEx, DHL or USPS) our third-party provider, Masterpiece Shipping, will provide an exact quote after it actually has your merchandise in hand. If for some reason this amount is not acceptable to you, the merchandise will be returned to the auction house and you can make alternative arrangements.  
 
Our shipping department is available after the auction, as well, to arrange for transport or, if you prefer, schedule a pick-up by someone of your choosing.

All property must be paid for and removed from the Rago Arts & Auction Center within 15 business days of the auction unless special arrangements are agreed upon in writing to avoid fees. For more details see our Terms of Sale.

Shipping small items by common carrier: We have secured the services of Masterpiece Shipping to take care of the packaging and shipping of all items that can be sent by UPS, FedEx, DHL or USPS. Items are released from the auction house to Masterpiece, with your permission, after your invoice payment has been received. Shipping quotes can be provided by Masterpiece for your approval before shipment occurs.

Shipping larger items by freight: Larger items (for example: furniture, bulky or odd shaped items) exceed allowable dimensions or weight restrictions of UPS, FedEx and similar carriers. The auction house can arrange delivery by freight almost anywhere in the United States and worldwide. Depending on the location, these deliveries may be handled by Rago or negotiated with several freight companies that we recommend. We are also happy to work with the freight company of your choosing. Please keep in mind that delivery of these types of items can be an expensive proposition and we urge you to consider this before bidding.
 
Pick up at Rago’s: Rago’s is open Monday – Friday from 9 am to 5 pm except on Federal holidays and the Monday following two-day auction weekends. You must notify us 24 hours in advance of the pick up. Please note that there are no pick-ups between 12:00 and 1:00 pm. We can also arrange pick-ups on Saturdays and Sundays when the auction house is open for preview. These pick-ups must be arranged by the Thursday prior. New Jersey sales tax of 7% must be added to your invoice when picking up merchandise at the Auction House unless a resale number is on file. Directions to Rago’s  

Frequently Asked Questions

May I use one check to pay for the invoice and shipping charges?
We wish we could accommodate this, but payment for your invoice and shipping charges are two separate transactions. Once your invoice is paid, the shipping process begins. A separate credit card payment to the shipping company will be necessary.

Do I need to pick up the merchandise in person or can I send someone in my place?
You can send someone to pick up your purchase as long as you have notified the auction house of this in advance and your agent signs our paperwork at the time of the pick-up.

Will I be charged tax for picking up the item at the Auction House?
A 7% New Jersey sales tax must be added to your invoice if you come to the auction house to pick up your property. This tax will be waived if you have a resale number. You must complete the proper documentation in order to avoid the sales tax charge.

Do I need to pay for insurance coverage for the items in shipment?
We highly recommend insuring your items for their full value during shipping. If you choose to waive the insurance coverage, we require a signed waiver from you stating that you accept full liability for any damage that may occur in shipment.

What happens if my item is damaged during shipment?
It is a rare occurrence, but if your item arrives damaged, you must keep all packaging materials. Notify the auction house immediately. Take photographs of the damage to the box as well as the item. A representative from the shipping company will make an appointment to come and inspect the damage and begin the claim process.

If you have any other questions about how to take possession of your property, please call Karen Davies at (609) 397-9374 or send her an e-mail.